Request return or cancellation
Return Policy for Online Sales.
All occurrences involving exchanges or returns must be made within a period of up to 24 hours from the delivery date and must be communicated to our customer service sector.
- When to refuse the product
The products are sent to the customer exactly as they were delivered to us by the manufacturer. If any of the following situations occur, refuse receipt and write the reason for refusal:
– open or damaged packaging;
– defective product;
– product not in accordance with the order;
– lack of accessories.
If you still accept the product, please contact customer service within 72 hours: +81 80-4545-4596
In case of return, it is essential to follow the following instructions:
– pack the product in its original or similar packaging;
– return all items/accessories that came with the product;
– immediately contact our service and support team.
Refund of amount paid
The refund of amounts paid is made using the same payment method chosen in the purchase process.
For purchases paid by credit card, the card company will be notified and the reversal will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The refund period depends on the card issuer.
In purchases paid by bank slip or direct debit, the refund will be made through bank deposit, within 10 (ten) business days, only in the buyer's checking account, which must be individual.
The refund of amounts will be processed only after receipt and analysis of the products at the Distribution Center.
